Help



FAQ

How do I pay for my order? Is it secure?
Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Therefore, all customers are entitled to buyer’s protection through PayPal. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. We accept Visa, Mastercard, Discover, American Express, and BillMeLater. You may also make payments using your bank account, but this may take up to 3 business days to process.

Do you re-stock your inventory?
Only on occasional circumstances we will re-stock certain items.
However, majority of our items are produced with limited quantity and will not be reproduce once it's sold out.



Shipping

International Shipping
We offer international shipping; however, locations are limited.
Please refer to the drop-down menu during checking out.
NOTE: certain promotions are not applicable for international orders.

Shipment Processing:
Orders received after 09:00 AM PST will be processed the next business day.
Most orders will be processed and shipped within 2 business days.
We do not ship on Saturday, Sunday, or national holidays.
Email notification with your tracking number will be sent once your order ships.
Orders over $100.00 will be shipped “Signature Required”, unless requested otherwise.

Shipping Rates:
Once shipped, most domestic orders take anywhere between 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Shipping rates will vary based on time, weight and location. For more information, please calculate time and cost at UPS or USPS.

Secure Ordering:
You will receive an email confirmation shortly after your order has been placed. Feel free to contact us directly with any questions via email at info@foregroundofficial.com or send us a message on our "Contact" page.



Returns & Refunds

ALL SALES ITEMS ARE FINAL. Please pay close attention that you have selected the correct size and color before you finalize your purchase.

Exchange will only be granted in the event the item you receive is defective, or an incorrect merchandise is being mailed to you. Request for exchange MUST be made within 7 calendar days after the package is received. No exchange will be granted thereafter. The item MUST be in new condition. Items that has been worn, washed, or intentionally damaged will not be accepted. We CANNOT exchange the item if it has been worn, washed, or damaged. Please include the original packing slip when mailing back your item for an exchange. Email us at info@foregroundofficial.com and we will provide you a pre-paid return label to send back the items.

Return your item in the following address:
Foreground
16282 E. Main St, 4A
Tustin, CA 82780

Refunds will be credited back to the same card used to make the original purchase, and only once we receive the merchandise. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. Do not send items unless told to do so by e-mail confirmation from Foreground

Thank you for shopping with Foreground.